Frequently asked questions

Answers to what couples ask most: how online RSVP works, how a personal link differs from a shared one, and what can be changed after the invitations go out.

Guests haven't replied to your invitation: how to remind them without awkwardness

How many guests usually don't reply?
In our data, 21% of sent invitations got no answer at all before the wedding. For a typical couple about one invitation in six stays silent, and only one couple in eight heard back from everyone.
When should we remind guests?
The first time about a week after sending. The second a few days before the date you asked them to reply by. For anyone still silent after that, a phone call works best.
What should the reminder say?
Keep it short: a greeting by name, one sentence saying you're looking forward to their answer, and the invitation link. No reproach and no explaining why you need the numbers.
How do we find who hasn't answered?
The couple's app has a «Not answered» tab: invitations you marked as sent that nobody has answered yet. As soon as a guest replies, the invitation leaves the tab.
Does the app send the reminders to guests?
No. The app prepares the text and copies it; you send it yourself, in whatever messenger you already use with that guest. That way the reminder comes from you, not from a service.
A guest told us their answer by phone, but the app still says «Not answered». Why?
The app only sees answers given through the invitation. Ask the guest to tap their answer on their link — then the totals you pass to the venue will be accurate too.
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Envelope wedding invitation: how guests open an online invitation

Can the guest skip the envelope animation?
Yes. A second tap during the animation goes straight to the invitation. Even without skipping, it takes about 4 seconds from the tap until the invitation appears.
Does the envelope make a sound?
No, the envelope animation is silent. If the invitation has background music, it can start on the same tap that opens the envelope. Without music, the invitation opens in silence. Sound never starts by itself.
Does the envelope slow down opening the invitation on a phone?
Barely. The envelope animation file is a few hundred kilobytes — under half a megabyte — so it loads quickly even on mobile data. It takes about 4 seconds from the tap until the invitation appears, and a second tap skips the animation.
Which packages include the envelope?
The envelope is available in the MAX and SIGNATURE packages. The MINI package does not include it. Package prices are on the pricing page.
Can I see the envelope before ordering?
Yes. On the designs page, switch on the «Envelope» toggle — every demo then opens from its own envelope. On a phone it is the envelope icon button in the bottom panel; on a computer it is the switch above the language selector.
Whose initials are on the envelope?
Yours. The envelope is made for the couple: it carries the first letters of your names in gold. The initials in the demos on the website are only an example.
What do guests see if they have turned off animations in their phone settings?
If reduce motion is on in the phone's settings (an accessibility option that turns off animations), the guest goes straight to the invitation — without the envelope animation.
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Destination wedding invitations for guests from different countries

Does the countdown show the time back home or local time?
Local time. The countdown runs to the start of the celebration in the time zone of the venue. We set the time zone automatically from the Google Maps link you send with the address, so for a wedding in Los Angeles the countdown does not hit zero ten hours early.
How do guests add the wedding to their calendar?
With the «Add to calendar» button after they answer «Yes», in the phone's normal browser (it is hidden inside Telegram and Instagram). On an iPhone the system calendar window opens, on Android Google Calendar opens with the event filled in. The event is saved in the wedding's time zone, so it shows up at the right hour in each guest's own calendar.
Can the invitation be in two languages?
Yes. One invitation can have several language versions, and the language is set by each guest's personal link: family opens the version in your language, the groom's friends get German or English. The translation is done by AI given the wedding context, and a manager reviews it before it is published.
Some guests travel from abroad, others live locally. Can they see different information?
Yes, that is what invitation variants are for. Guests travelling from afar can see a block about transfers and accommodation and a question «Do you need an airport transfer?», while local guests do not. It is still one invitation with one guest list and one set of RSVP statistics.
Do guests abroad need to install anything?
No. The invitation is an ordinary link that opens in a browser or right inside a messenger. No sign-up and no app are needed.
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Your guest list as a PDF: what's in it and how to download it

Where is the PDF export in the app?
On the Statistics tab (the second icon at the bottom of the screen) there is an Export button in the top right corner. It opens a sheet with two options: PDF and Excel.
What exactly goes into the PDF?
An RSVP summary, a separate table for each part of the day (for example the ceremony and the reception) and a table of answers to each of your RSVP questions: menu choice, drinks, transport, allergies or anything else you asked.
Do the numbers in the PDF match the app?
Yes. The PDF counts guests with the same rules as the Statistics screen, so the number in the document is the number in the app.
Does the PDF show who hasn't replied?
The summary has a separate No response card with the number of such guests. The tables list by name the guests who are coming, since those are the people the venue and the coordinator plan for.
What's the difference between PDF and Excel?
The PDF is a finished document to send to the venue, the coordinator or the host, or to print. Excel holds the same data as a spreadsheet: one guest per row, filters and a separate summary sheet, so you can sort and count yourself.
Do I need to export again when new guests reply?
Yes. A PDF is a snapshot taken at export time, and the date is printed in its header. When new answers arrive, export again; it takes a few seconds.
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Music in a wedding invitation: how it works and when it fits

Does the music start automatically?
No, and that's a deliberate decision. The guest taps the button themselves. Sudden sound on a phone almost always arrives at an awkward moment — on public transport, at work, at night — and people simply close the page. Phone browsers also block autoplay with sound on their own.
What does the guest see?
A round play button on top of the page. Optionally, the track title is shown next to it, and a thin ring around the button fills up as the music plays.
Can the track start somewhere other than the beginning?
Yes. You can set the second it starts from — handy when a song has a long intro and the recognisable chorus comes later.
Can the song loop?
Yes, there's a separate setting for that. The track starts again from the beginning when it ends.
Which song should we choose?
One that means something to you — your first dance, the song from when you met. Technically any audio file works; we'll advise on format and size once you send us the track.
Can the button be hidden so it doesn't get in the way?
The button can hide while the page is being scrolled, and appear only after the guest has scrolled through a set part of the invitation.
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A QR code on your wedding invitation: when you need one and how to make it

Why a QR code if there's already a link?
A link is handy in a messenger, but you can't put it on a paper card in a way anyone will type in. A QR code solves exactly that: the phone camera opens the invitation in a second, with no typing.
Does the QR code lead to the shared invitation or the personal one?
In the couple's app the QR code is generated from a specific guest's personal link. So the guest opens the invitation with their own name and their own RSVP form. If the invitation works in shared mode, the QR code leads to the shared version.
What size should the QR code be printed?
The practical minimum is 2 × 2 cm for a card people hold in their hands, and at least 10 cm for a sign scanned from a metre away. Leave a clear margin around the code — about the width of one of its corner “eyes” — or cameras have a harder time reading it.
What happens to the QR code if we change the invitation?
Nothing. The QR code is a picture of the link, and the link doesn't change when we edit the text, the date or the photos. Printed cards keep working.
Can we get a QR code on a transparent background?
Yes, we have a tool that produces the code with a transparent background — so it sits on a coloured card without a white box around it.
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How the invitation link works and how long it lasts

Does the link work abroad?
Yes. It's an ordinary web page — it opens in any country, on any device and in any browser. Nothing needs to be installed.
How long does the link stay active?
At least a year after the wedding. Right now 304 of our invitations were published more than a year ago, and all of them still work.
Will the link change if we correct the text?
No. The link is tied to the guest, not to a version of the site — the guest opens the same link and sees the updated content.
Do guests need to sign up or install anything?
No. They open the link and see the invitation straight away.
Can we send one link to all our guests?
Yes, that's the shared link — each guest types their own name. But then you lose the personal greeting and the exact list of answers.
What happens to the site after the wedding?
It keeps working. Many couples keep it as a keepsake and share the link with those who couldn't come.
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How to choose a wedding invitation design

How many ready-made designs are in the catalogue?
There are 18 designs available right now. Each one can be viewed in full — it isn't a picture but a live example site.
Can we change the colours of a ready-made design?
Yes, and it's done in every order: we choose a palette for your wedding rather than handing over the template as it is.
What if none of the designs fits?
Write to a manager and describe how you see your invitation. Together we'll find the closest option and adapt it.
Can we remove blocks we don't need?
Yes. Blocks can be removed or added — the structure adapts to your celebration.
Which design is chosen most often?
Bloom — 412 of 834 couples chose it. Muse and Promise come next.
Can we change the fonts?
In some cases, yes. If you have a specific vision, send us the font name or an example — we'll see whether it works.
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What you can change after your invitation has been sent

If we change the information, will our guests' links still work?
Yes. A link is tied to the guest, not to a version of the site. You update the content — the guest opens the same link and sees the new version.
Will guests who already opened the invitation see the changes?
Yes. The next time a guest opens the link, they see the current version.
What if we find a mistake in a guest's name?
You edit guest names yourselves in your account — that's the part you manage without us.
Can we add guests after the invitations have gone out?
Yes, at any time. You add guests in your account yourselves, the new ones get their own links, and the ones already sent keep working.
Can we get a QR code for the invitation?
Yes, for named invitations the QR code is generated right in your account — handy for printed cards or a sign at the entrance.
How long does the invitation stay available?
The site keeps working after the wedding, so the gallery and your guests' answers don't disappear.
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How long it takes to create a wedding invitation

How long does it take to create an invitation?
According to our statistics, half of the invitations are ready in less than a day and a half; cumulatively, 72% within three days and 88% within a week. The exact time depends on whether the photos are ready and how many language versions you need.
What if the wedding is only a week away?
We'll make it. Write to us straight away and mention the date — we'll warn you if anything puts the deadline at risk. The fastest invitations are the ones where the photos are already chosen.
How far ahead of the wedding should we order?
Most couples contact us about two months before. That's a comfortable margin: there's time for edits and for guests to reply.
What delays the work most often?
Photos. Not how many there are, but the fact that they haven't been chosen yet. When the photos are ready at the time of the order, the invitation is often done the same day.
How many rounds of edits are included?
We don't count edits one by one. You look at the finished invitation and tell us what to change — we keep going until you like the result.
Can we change anything after the invitation has been sent?
Yes. The text, the date and the photos can be updated at any time, and your guests' links stay the same.
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Which photos work best for a wedding invitation

How many photos do we need?
The median published invitation uses about 11 photos, typically 7–14. The MINI package is designed for 2–3 photos and MAX for 7–10, and the gallery can be extended by arrangement.
Why should the main photo be portrait-oriented?
Because guests almost always open the invitation on their phone, and the main photo fills the whole screen. A landscape shot there is either cropped or leaves empty bars.
Are photos taken on a phone good enough?
Yes. Modern phones take good enough pictures. What matters more is good light and no heavy zoom.
How should we send the photos?
As files, not as “photos” in a messenger. Messengers compress images, and on a large screen it shows — especially on the main shot.
What if we haven't had our photo shoot yet?
You can start without it: we build the invitation with placeholder photos and add yours later. Your guests' links won't change.
Can we add photos after the invitations have been sent?
Yes. We add or replace photos at any time — guests open the same link and see the updated gallery.
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The couple's app: your guest list and RSVP statistics on your phone

Is it a separate app we have to install?
It opens in your phone's browser and can be added to the home screen like a regular app. There's nothing to install from an app store.
Is there a limit on the number of guests?
No. An intimate wedding for 20 or a celebration for 200 — the number of guests isn't limited and doesn't affect the price.
Who has access?
The couple. Access comes with the order and doesn't depend on which of the two of you opens the app.
Can we export the list for the venue?
Yes, the data exports as a spreadsheet — with names, menu choices, allergies and transport needs. The format is ready to hand to a supplier without retyping anything.
Can we see who hasn't answered yet?
Yes. The «Not answered» tab collects the sent invitations nobody has answered yet, and «Copy reminder» gives you a ready text for the guest with their link.
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Different invitation variants for different groups of guests

How is a variant different from a separate site?
Variants live in one site, with one guest list and one set of RSVP statistics. Changes to shared information — dates, venues, photos — apply to every variant at once, so nothing gets out of sync.
How many variants can we have?
There is no technical limit, but in practice two or three are enough: usually “family” and “friends”, sometimes separate “colleagues” or “guests from abroad”.
Can the RSVP form show different questions?
Yes, and it's one of the most useful scenarios. The transport question can be shown only to guests travelling from another city, and the question about children only to families.
Will a guest see that other variants exist?
No. The guest opens their link and sees a complete invitation. No switches, no mention of other versions.
Can variants be combined with different languages?
Yes, they are independent settings. A guest can be in the “friends” variant and get the English version at the same time.
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Multilingual wedding invitations: guests from abroad read it in their own language

Do we need a separate site for each language?
No. It is one site with several language versions. Each guest gets a link that opens the right language straight away.
How exactly is the translation done?
The translation is done by AI that is given the wedding context: it keeps name placeholders intact, tells meaningful line breaks from decorative ones, and produces the right forms of address. A manager then reviews the result — a person makes the final call before anything is published.
Isn't that just machine translation, like a translator app?
No, and the difference is practical. A regular translator works on a sentence out of context: it doesn't know that {{guestNames}} is a placeholder, or that a line break matters in a poem but not in a paragraph. Our translation receives these rules as part of the task, and a manager proofreads anything questionable.
How many languages can we add?
Usually two or three, which is enough for most weddings with a mixed crowd. There is no technical limit: the platform supports more than 20 languages, including right-to-left scripts.
What if the date or the venue changes?
You message us, and we update the information in every language version at once. The languages never get out of sync.
Can guests get a language switcher?
Yes, but it's usually unnecessary: the link already opens the right language. A switcher helps when a guest is bilingual or wants to forward the invitation to relatives.
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Online wedding RSVP: collect your guests' answers without a single phone call

What does RSVP actually mean?
It is a request to confirm whether a guest will come. In a digital invitation it is a “Yes / No” button plus a few follow-up questions if you need them. You see the answer immediately — no calls, no chasing people in chats.
Can we ask guests about the menu and allergies?
Yes. The form can include a meal choice, dietary restrictions, whether the guest needs transport, and whether they are bringing a partner or children. Every question can be switched off so the form stays short.
Will a guest see questions that don't apply to them?
No. Questions are tied to the individual invitation: transport is offered to guests travelling from another city, and the question about children is shown only to families.
Where do we see the answers?
In the couple's app. It shows every guest individually, the overall statistics, and lets you export a spreadsheet for the venue or your coordinator.
Can a guest change their answer?
Yes. The guest can open their link again and update the answer, and you always see the latest version.
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Personal links or one shared link: how to send your wedding invitation

Which option should we choose if we don't have a guest list yet?
The shared link. Named links need the names in advance, while the shared link works straight away — guests add themselves in the RSVP form.
Can we combine both modes?
Yes, and that's the most common practical choice: named links for close friends and family, and the shared link for a group chat or your stories.
What happens if a guest forwards their named link?
The recipient will see the greeting meant for the original guest. That's why the shared link is better for public chats.
In shared mode, will we know who answered?
Yes — the guest types their name in the form and it lands in your list. The difference is that the list is built from the answers rather than prepared in advance.
Can we switch modes after the invitations have gone out?
Yes, the mode can be switched. But the shared link is a different link, so if you have already sent named links they keep working, and the shared one has to be sent separately.
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Personalised wedding invitations: every guest sees their own name

Do you build a separate site for every guest?
No. There is one site and as many links as there are guests. Each link puts that guest's name into the text, so you only edit the invitation once.
What happens if a guest forwards their link to someone else?
That person will see the greeting meant for the original guest. For group chats and stories it is better to use the shared link — it has no names, and guests type their own name in the RSVP form.
How does it handle grammatical gender and plural forms?
Every text that addresses the guest is stored in three forms: for several people, for a man and for a woman. In English they often look the same, but in Ukrainian or Romanian the greeting and the verbs change. The site picks the form from who is on the invitation, so it always reads naturally.
Can we have an invitation without names?
Yes. That is the shared mode: one link for everyone, no names in the text, and each guest writes their own name. Handy when you post the invitation in a group chat.
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